Refund Policy

At Gray Marrow Solutions LLC, customer satisfaction is our top priority. We strive to ensure that all grocery products arrive fresh and in excellent condition. Please review our refund policy below:

1. Non-Returnable Items

Due to the perishable nature of grocery items, most products are non-returnable and non-refundable once delivered. This includes food, beverages, and other consumables.

2. Damaged or Incorrect Items

If you receive a damaged, spoiled, or incorrect item, please notify us within 24 hours of delivery. We may offer a replacement, store credit, or a full/partial refund depending on the issue.

To process your claim, we may request:

• A photo of the item and packaging

• Order number and delivery details

• Description of the issue

3. Order Cancellations

Orders can only be canceled before they are shipped. Once shipped or out for delivery, cancellations are not accepted.

4. Late or Missing Refunds

If a refund has been approved, it will be processed to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

5. Store Credit Option

In some cases, we may offer store credit instead of a refund. Store credit can be used for any future purchase on our website.